westfield, IN
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Now Hiring - Customer Service & Sales Specialist in Westfield, IN
Customer Service & Sales Specialist in Westfield, IN
Carrington Mortgage Services
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Professional Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
To Whom
Location:
Westfield, IN
4.5
Responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Encourage motivated and qualified borrowers to be transferred to a licensed Loan Officer to explore refinance opportunities. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
Warm transfer motivated and qualified borrowers to a licensed Loan Officer to discuss refinance opportunities.
Refer more complex or complicated calls to qualified team member.
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
Track, follow-up and complete customer call backs to ensure inquiry resolution.
Collect payments whenever necessary and appropriate.
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
Perform other duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:
Knowledge of Fair Debt Collection Practices Act preferred
Knowledge of relevant and industry-specific computer software packages preferred
Basic negotiation skills
Ability to understand problems and to collaborate and explore alternative solutions
Ability to make decisions that have moderate impact on the immediate work unit
Ability to organize thoughts and ideas into understandable terminology
Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
Qualifications
High school diploma or equivalent work experience.
Customer service/call center experience preferred, but not required.
Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
EEO/AAP Employer
Carrington Mortgage Services
Carrington Mortgage Services
is currently hiring for
43
sales
positions
Carrington Mortgage Services has openings in:
OR,
VA,
MA,
FL,
Texas,
AL,
Idaho,
Florida,
New Jersey,
Ohio,
Wisconsin,
Pennsylvania,
Kansas,
OH,
NJ,
TX,
CA,
MN,
IL,
Massachusetts,
LA,
RI,
PA,
MS,
NC,
MD,
MI,
WA,
DC,
CO,
OK,
NY,
AZ,
GA,
DE,
AK,
NH,
KY,
TN,
WI,
MO,
IA,
ND,
KS,
NE,
IN,
SC,
NM,
Maryland,
CT,
SD,
MT,
ME,
NV,
WV,
HI,
ID,
UT,
WY,
Tennessee,
New Hampshire,
Minnesota,
Mississippi,
New York,
Iowa,
Illinois,
Kentucky,
California,
District of Columbia,
Oklahoma,
VT,
AR,
PR,
& Georgia
The average salary at Carrington Mortgage Services is:
11216 Yes (amount not posted)
Carrington Mortgage Services
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Carrington Mortgage Services
Carrington Mortgage Services
is currently hiring for
43
sales
positions
Carrington Mortgage Services has openings in:
OR,
VA,
MA,
FL,
Texas,
AL,
Idaho,
Florida,
New Jersey,
Ohio,
Wisconsin,
Pennsylvania,
Kansas,
OH,
NJ,
TX,
CA,
MN,
IL,
Massachusetts,
LA,
RI,
PA,
MS,
NC,
MD,
MI,
WA,
DC,
CO,
OK,
NY,
AZ,
GA,
DE,
AK,
NH,
KY,
TN,
WI,
MO,
IA,
ND,
KS,
NE,
IN,
SC,
NM,
Maryland,
CT,
SD,
MT,
ME,
NV,
WV,
HI,
ID,
UT,
WY,
Tennessee,
New Hampshire,
Minnesota,
Mississippi,
New York,
Iowa,
Illinois,
Kentucky,
California,
District of Columbia,
Oklahoma,
VT,
AR,
PR,
& Georgia
The average salary at Carrington Mortgage Services is:
11216 Yes (amount not posted)